Frequently Asked Questions (FAQ)

At Arcwell, we want to assure you that all our products are carefully regulated and approved by Health Canada, the authority responsible for natural health product approvals in Canada. It's worth noting that any determinations made by the FDA do not impact the sale or distribution of our products within Canada, as long as they are manufactured within Canada and hold a valid product license (NPN).

At Arcwell, our commitment to maintaining uncompromising quality is paramount. We understand and value your diligence in checking purity levels, and we want to assure you that each batch of Arcwell products undergoes rigorous testing both in-house and by a third-party certified laboratory. The included certificate of analysis reveals HPLC purity and potency results, showcasing that the purity level of > 99% and potency in each capsule. Additionally, the NMR spectrum provides undeniable evidence of the precise chemical structure of our product, a reliable method universally recognized for verifying authenticity and guarding against counterfeit products. The third-party certificate attests to the microbial and heavy metal testing performed, assuring you that it is free from any toxic contaminants.

For specific details on third-party testing, you can check out the photo gallery associated with each product. For instance, you can view the third-party testing for our NMN product here: https://arcwell.ca/products/nmn-supplement?variant=43326784536805

For your peace of mind, we can provide you with a complete pack of certifications for each product. Simply email support@arcwell.ca, and we will promptly provide you with the necessary documentation.

Our operating hours are from 9 AM to 4:30 PM PST, Monday through Friday.

Feel free to reach out to us via phone at (778) 601-5478 or through email atsupport@arcwell.ca.

By signing up for the Arcwell email list on our website, you’ll receive future coupons or discounts.

You may also ask our Customer Service team through our email for any available promotion at the time.

All products purchased from Arcwell® and its authorized sellers are guaranteed for quality, purity and potency through their expiration date. However, products purchased from unauthorized sellers do not come with the guarantee. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange within 30 days from the date of purchase.

Any product you return must be in the same condition as you received it and in the original packaging. To request a return, please let us know by emailing us at support@arcwell.ca with your order number and product you wish to return.

Please note all original and return shipping costs are non-refundable. Refunds will be returned to the original form of payment.